We value feedback and suggestions for improvement from you, your Family and other people that may support you. The information that you provide BDS will be used to review the way that we provide services and support to you and make improvements.

Please follow the Links below if you need assistance in raising an issue or complaint with us. You can ask for assistance from a family member or support person if you need help. You can also ask for help from a support worker at BDS.

Plain Language Version: 

Complaints Management (Plain Language).pdf 

Complaints Procedure:    

Complaints Management Procedure.pdf

The Disability Services Commissioner is an independent person who may also be able to assist you resolve an issue or complaint with us. The Disability Services Commissioner may be able to help you to resolve an issue when you and BDS have been unable to resolve your issue or complaint. Please follow the link below for more information about the Disability Services Commissioner.

Disability Services Commissioner:  http://www.odsc.vic.gov.au/